As I have told earlier, I am working these days in Inspection Cell, Regional Office. I am deputed here to take care of the complaints received direct, through banking ombudsmen (appointed by RBI), through General Manager Office (GMO) or Zonal Office. After receiving a complaint, at first we will be taking up matter to the concerned branch manager (BM) and comments of BM are sought regarding the complaint. BM will be advised to solve out matter with the complainant and receive a satisfaction letter from complainant. We have to prepare a review of the complaint to put up it to competent authority. Competent authority will review the complaint, BM comments and satisfaction letter. If everything is in place then we are allowed to file the complaint otherwise competent authority will be putting some observations on the review and observations are followed as per.
Bye Bye
No comments:
Post a Comment